Privacy Policy

Last Updated: 9 October 2024

At HFS Nurture (“we,” “our,” or “us”) we are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Personal Data We Collect

We collect the following types of personal data from you when you use our services:

  • Personal Identification Information: Name, email address, phone number, billing and shipping addresses, and other contact details.
  • Payment Information: Credit/debit card details or other payment information.
  • Transaction Data: Details of your purchases and transactions with us.
  • Account Information: Username, password, and other credentials for accessing our online services.
  • Device Information: IP address, browser type, operating system, and other technical details.
  • Usage Data: Information about how you use our website, including browsing patterns and interactions.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Order Processing: To process and fulfill your orders, including delivery and communication about your orders.
  • Payment Processing: To process payments and handle billing and account management.
  • Customer Service: To provide customer support, address inquiries, and handle complaints.
  • Marketing: To send you promotional offers, newsletters, and marketing communications that may be of interest to you, subject to your consent.
  • Website Improvement: To analyze and improve our website, services, and overall user experience.
  • Legal Compliance: To comply with legal obligations and respond to legal requests or proceedings.

3. How We Share Your Personal Data

We may share your personal data with:

  • Service Providers: Third-party vendors and service providers who assist us in providing our services, such as payment processors, delivery services, and IT support.
  • Business Partners: Partners with whom we collaborate for promotions, joint marketing efforts, or other initiatives.
  • Legal Authorities: Government agencies or regulators as required by law, or to protect our rights and interests.

4. Your Rights

You have the following rights regarding your personal data:

  • Access: You may request access to your personal data held by us.
  • Correction: You may request correction of any inaccurate or incomplete personal data.
  • Withdrawal of Consent: You may withdraw your consent to the use of your personal data for marketing purposes at any time.
  • Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.

To exercise any of these rights, please contact us at contact us page.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

7. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your personal data is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: cs@hfsnurture.com
• Phone: 8918 8866
• Address: 11 Collyer Quay, The Arcade, #03-02 Singapore 049317

Thank you for choosing HFS Nurture. Your trust is important to us.